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Delivery policy

Please note that your order will be processed within 3 to 5 working days (for items available in inventory) depending on the reception of the latter so that you can receive it as quickly as possible. However, it is important to take note when carriers can also accuse certain processing delays on which we have no control. The delivery date estimated by our team could be modified by carriers or influenced depending on the current circumstances.

Here is information transmitted by our carrier

Canada/Purolator Post

special conditions COVVI-19: the delivery man must leave the package on the bottom of the door (if safe) or in a parcel / postal box cabinet or report the Package at the post office in your neighborhood/region. No relivration is possible.

We want to specify that we cannot be held responsible for any delay in delivery for overflow reasons for our carriers and that no compensation will be granted to this topic. The cancellation or refund of an already shipped order could be subject to transport costs. Also, no priority may be granted to an order and no modification (addition or withdrawal of products) can be completed once a confirmed order. Finally, please note that on the ground is or will not be responsible for any breakage or damage caused to your packages due to the weather conditions. We consider our customers to be informed of the previous details.

We thank you for your understanding as well as your loyalty!

The identification number will be sent to you by email following the shipment of your package.

It is customer responsibility to indicate the right delivery address. In the event of an error, customer service will communicate with you. Transport costs could be retained. This also applies in the case of non-reclaimed or refused parcels.

costs and delivery times
The fixed delivery costs in Quebec are $ 10 with a period of 4 to 6 working days. Delivery is free for any purchase of $ 85 or more. The delivery time may be relative depending on the availability of the products ordered.

The fixed delivery costs for the rest of the provinces in Canada are $ 15.

damaged items during transport
on the ground ensures to ship the items in accordance with sales and adequately packs them in order to avoid any broken during the transportation. If you receive a damaged item, please send us an email at Share and that we can consider possible solutions.

Lost package
If your package seems lost, please send us an email to . We can thus follow up on the file.

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