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Reimbursement policy

Our policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot unfortunately offer any reimbursement or exchange.

To be able to be returned, your article must be unused and in the state you received. It must also be in its original packaging.

The return of certain types of goods is not authorized. Thus, perishable foodstuffs, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or health products, dangerous materials or substances, nor flammable liquids or gases.

Other articles whose return is not authorized:

* gift cards
* course and training
* downloadable software
* certain personal health and personal care products

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial reimbursements are granted: (if applicable)

* any article which is not in its original state, which is damaged or to which parts are lacking for a reason not due to an error of our Share.

Once your return has been received and inspected, we will send you an email to tell you that we have received the returned article. We will also tell you if your refund is approved or refused.

If it is approved, your refund is then processed and your credit card or initial payment card is automatically credited within a few days .

delayed or missing reimbursements (if applicable)
If you have not yet received a refund, first review your bank account.

then contact the company issuing your credit card, because the official display of your reimbursement may take a little time. < /p>

then contact your bank. The display of a refund is often preceded by a processing period.

If you have carried out all these procedures and you have still not received your refund, contact us at the following address: afleurdeterrevs@gmail.com .

exchanges (if applicable)
We only replace the articles initially defective or damaged. If you have to replace yours with the same article, send us an email at afleurdeterrevs@gmail.com and send your article to: 3100, route Harwood, #30, Vaudreuil-Dorion (Quebec) J7V 8P2

gifts
If the item was marked as a gift at the time of purchase and if you were sent to you directly, you will receive a gift credit that is equivalent to that of the returned article. Once the article is returned, a gift voucher will be sent to you by post.

If the article was not marked as a gift at the time of purchase, or if the person causing the gift has been sent the order in order to put it back later, C 'is her that we will send the refund and she will therefore know that you have returned her gift.

Shipping
To return your product, you must send it to the following postal address: 3100, route Harwood, #30, Vaudreuil-Dorion (Quebec) J7V 8P2

shipping costs related to the return of your article are your responsibility. They are not refundable. If you receive a refund, the return cost of the return will be deducted.

depending on where you live, the time to receive your exchange product may vary.

If you are sending an item worth more than $ 75, we recommend that you use a shipping tracking service or have your shipping. We do not guarantee that we will receive the returned article.

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